Terms & Conditions

1About these terms

This website is run by Sizzlo, Ground Floor, Plaza No. 74, Main Road, Gulshanabad, Adyala Road, Rawalpindi, Pakistan ("Sizzlo", "we", "us").

These terms apply whenever you use this website or place an order with us through it, by WhatsApp or by phone. By placing an order you agree to them, together with our Privacy Policy and Refund & Cancellation Policy.

2Placing an order

• Add items to your order, then fill in your name, a Pakistan (+92) mobile number and your delivery location.
• Until our online ordering system goes live, your order reaches our kitchen when you tap Send order on WhatsApp on the confirmation screen and send the message. An order that is not sent to us has not been received.
• Your order is accepted once we confirm it by phone call or WhatsApp message. We may call the number you gave to check the order or your address.
• We may decline an order, for example if an item is sold out, the address is outside our delivery area, we are closed, or we can't reach you to confirm. If we decline, you won't be charged anything.
• Please check your order before sending it. You are responsible for giving us a correct phone number and address.

3Delivery area and times

• We deliver within 5 km of our kitchen on Adyala Road. The distance is measured in a straight line from the kitchen to the pin you drop on the map.
• We are open every day from 12:00PM to 4:00AM (Pakistan time). Midnight Deals are available from 12:00AM to 4:00AM only.
• Delivery times we give are estimates. Traffic, weather, road closures and busy periods can cause delays.
• Someone needs to be available at the address to receive the order and pay. If our rider can't reach you after reasonable attempts, the order may be cancelled and we may not be able to take cash-on-delivery orders from that number in future.

4Prices and payment

• All prices are in Pakistani Rupees (Rs). The price shown when you place your order is the price you pay.
• We may change prices, items and deals on the website at any time. Changes don't affect orders we have already confirmed.
• If we have made an obvious pricing mistake, we will tell you before preparing the order and you can choose to go ahead at the correct price or cancel.
• Any delivery charge is shown in your order total before you place the order.
• Payment is cash on delivery only. Please pay the rider the order total when your food arrives. We don't take card or online payments on this website at the moment.

5Order limit and bulk orders

Online orders can be up to Rs 10,000. For larger orders, such as parties or office events, please message us on WhatsApp at 0325-5747045. We may ask for advance notice or confirmation for bulk orders.

6Cancellations and problems

You can cancel free of charge until our kitchen starts preparing your food. If something is wrong with your order, tell us and we will put it right. The details, including time limits, are in our Refund & Cancellation Policy.

7Food, allergens and photos

• Our food contains or is prepared alongside common allergens, including wheat (gluten), milk, eggs and soy. Even when an item doesn't contain one of these, we can't guarantee it is free from traces.
• If you or anyone you are ordering for has a food allergy or intolerance, please call us before ordering and add a note to your order.
• Food is prepared to be eaten straight away. Please eat it hot and don't keep leftovers at room temperature.
• Photos on the website and our menus are for illustration. The food you receive may look slightly different.

8Deals and promotions

• Deals are available only as listed, during the times shown, and while stocks last.
• Deal items can't be swapped for cash or split across orders. Flavour choices are subject to availability.
• Unless we say otherwise, promotions can't be combined with each other.
• We may change or end a deal or promotion at any time. This won't affect orders already confirmed.

9Fair use

Please don't place orders you don't intend to receive, use someone else's details, or abuse or threaten our staff and riders. We may refuse orders from, or block, numbers or addresses linked to fake orders, repeated refusals or abusive behaviour.

10Our responsibility

• We take care to prepare and deliver your food safely and correctly. If we get something wrong, we will fix it as set out in our Refund & Cancellation Policy.
• We aren't responsible for delays or failures caused by things outside our reasonable control, such as severe weather, power or network outages, strikes, road closures or public disorder.
• As far as the law allows, our total responsibility for any order is limited to the amount you paid for that order.
• Nothing in these terms limits any rights you have under the consumer protection laws that apply in Punjab, Pakistan.

11Using this website

• The Sizzlo name, logo, photos, menu designs and website content belong to Sizzlo. Please don't copy or reuse them without our permission.
• We try to keep the website accurate and available, but we can't promise it will always be error-free or online.
• Links to other sites (such as Google Maps, WhatsApp, Instagram and Facebook) are for your convenience. Those sites have their own terms.
• Don't try to interfere with the website, bypass its order checks or misuse it in any way.

12Changes and governing law

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

These terms are governed by the laws of Pakistan. Any dispute will be dealt with by the courts at Rawalpindi, although we'd always prefer to sort things out with you directly first.

13Contact us

Questions about these terms or an order? Get in touch: