Refund & Cancellation

1Cash on delivery

We don't take any payment online. You pay the rider in cash when your food arrives, so nothing is charged if an order is cancelled before delivery.

2Cancelling an order

• Before we start cooking: call or WhatsApp us on 0325-5747045 as soon as possible and we'll cancel it free of charge.
• Once your food is being prepared or is on its way: we can't usually cancel, because freshly cooked food can't be resold. Call us anyway and we'll do what we can.
• If you need to change an item, your address or your number, call us straight away. We'll make the change if the kitchen hasn't started on it.
• Refusing an order at the door, or not being reachable when the rider arrives, counts as a late cancellation. Repeated refusals may mean we can't accept cash-on-delivery orders from that number.

We may cancel an order if we can't confirm it, if an item is unavailable, or if something outside our control stops us delivering. If we do, we'll tell you straight away and you won't pay anything.

3Wrong, missing or damaged items

If an item is missing, isn't what you ordered, or arrives spilled or damaged:

• WhatsApp us on 0325-5747045 within 2 hours of delivery.
• Include your order number (it starts with SZ-), or the name and number the order was placed under.
• Send a photo of the item and packaging where you can. It helps us fix things quickly and learn from the mistake.

Once we've checked, we will either send the correct item, give you credit on your next order, or refund the price of the affected item. We'll ask which you prefer.

4Food quality

If your food wasn't cooked properly, was cold, or wasn't up to our usual standard, please tell us within 2 hours of delivery, with a photo if you can. We look at every complaint individually and, where we're at fault, will offer a replacement, credit or refund as above.

If you believe food made you unwell, call us as soon as possible so we can investigate.

5Late deliveries

Delivery times are estimates, and busy nights, traffic and weather can slow us down. If your order is running very late, call us and we'll tell you where it is. If the delay was our fault and it spoiled your order, tell us and we'll look at making it up to you.

6How refunds are paid

Because you paid in cash, refunds are given in one of these ways, as agreed with you:

• Cash, returned by our rider or collected from our Adyala Road branch.
• A transfer to your mobile wallet or bank account.
• Credit off your next order.

We aim to settle agreed refunds within 7 days.

7What isn't covered

• Items that were delivered as ordered but weren't to your personal taste.
• Problems caused by a wrong address or phone number, or by no one being available to receive the order.
• Complaints made more than 2 hours after delivery, except for health concerns.
• Food that was left standing for a long time or reheated after delivery.

None of this affects your rights under consumer protection law.

8Contact us

The fastest way to reach us about an order is WhatsApp or a phone call:

Want to tell us how we did? Leave us feedback.